Operations Support Supervisor

We are seeking a detail-oriented and proactive Operations Support Supervisor to oversee the daily activities of our operations support team. This role is critical to ensuring the seamless execution of workflows, maintaining high team performance, and driving timely resolution of operational issues. The Operations Support Supervisor will collaborate cross-functionally with various departments to streamline processes, support business operations, and continuously improve efficiency. The ideal candidate is a strong communicator, a natural leader, and thrives in a fast-paced environment. 

Key Responsibilities: 

• Supervise and guide the team to ensure productivity and quality standards are met
• Monitor day-to-day workflows and coordinate tasks for maximum efficiency
• Manage and process payroll activities, ensuring accuracy, confidentiality, and compliance with federal, state, and company regulations
• Resolve escalated issues and ensure prompt communication and problem-solving
• Collaborate with cross-functional teams including logistics, customer service, finance, and IT
• Identify operational gaps and implement process improvements
• Prepare and maintain reports on team performance and operational metrics
• Train, coach, and support team members to ensure continuous development
• Ensure adherence to company policies, procedures, and compliance standards

Qualifications: 

• 3+ years of experience in operations, support, or administrative roles; at least 1 year in a supervisory capacity
• Strong leadership and team management skills
• Excellent organizational, analytical, and problem-solving abilities
• Effective verbal and written communication skills
• Proficiency in Microsoft Office Suite (especially Excel); experience with Sigma or CRM tools is a plus
• Ability to multitask and prioritize in a dynamic environment
• Associate or Bachelor’s degree in Business, Operations Management, or a related field preferred